Frequently Asked Questions
We've answered some of the most common questions about shopping with Smooth Operators below.
If you can't find the answer you need, please contact us.
Orders & Payments
How do I place an order?
Choose the product you'd like to purchase, select any required options or variants, add it to your cart and proceed through our secure online checkout.
You'll be able to review your order and delivery information before completing payment.
What payment methods do you accept?
The payment methods currently available to you will be displayed securely during checkout.
How do I know my order has been received?
Once your order has been placed successfully, you will receive an order confirmation using the email address provided during checkout.
Please make sure your email address is entered correctly when placing your order.
Can I change or cancel my order?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
If you've made a mistake or need to request a change, please contact us as soon as possible and include your order number.
We'll do our best to help, but once an order has entered processing or has been dispatched, it may no longer be possible to change or cancel it.
Delivery
Where do you deliver?
Smooth Operators delivers to the UK and selected international destinations.
Delivery availability depends on your location. Enter your delivery address during checkout to see the options currently available for your destination.
How much does delivery cost?
Available delivery methods and the applicable delivery charge will be shown during checkout based on your order and delivery destination.
You can also find further information in our Shipping Policy.
How long will my order take to arrive?
Delivery times can vary depending on the product and destination.
Please check the delivery information provided with the product and our Shipping Policy for further guidance.
Will I receive tracking information?
Where tracking is available for your delivery, the relevant information will be provided once your order has been dispatched.
Returns & Order Issues
Can I return an item?
Return eligibility depends on the item and circumstances of the return.
Please read our Returns Policy before returning anything to us, or contact info@smoothoperatorsuk.com if you're unsure whether your item is eligible.
Please do not send a product back without following the return instructions provided.
What should I do if my order arrives damaged, faulty or incorrect?
Please contact us as soon as possible.
Include:
- Your order number
- Your name
- A description of the problem
We may also ask you to provide photographs of the product and packaging so that we can investigate the issue.
Discounts & Offers
How do I get 10% off my first order?
Sign up to the Smooth Operators mailing list and you'll receive 10% off your first order.
My discount code isn't working. What should I do?
First, check that the code has been entered exactly as provided and that your order meets the requirements of the offer.
If you're still having trouble, contact us before completing your purchase.
Emails & Your Account
Why should I join the Smooth Operators mailing list?
Subscribers can hear about:
- New products
- Seasonal finds
- Special offers
- Smooth Operators updates
You'll also receive 10% off your first order when you sign up.
Can I unsubscribe from marketing emails?
Yes. You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
You'll still receive essential transactional emails relating to orders you've placed.