Refund policy

Returns and refunds

For eligible online purchases, you can tell us you wish to cancel within 14 days after receiving your goods. You then have another 14 days to return them. You do not need to give a reason.

Email info@smoothoperatorsuk.com with your order number for return instructions and the correct return address. You do not need our approval to exercise your statutory cancellation rights.

You may inspect goods as you would in a shop. Please package returns securely, using the original packaging where possible. We may deduct for loss in value caused by handling beyond what is needed to inspect the goods.

Return postage

You pay return postage for change-of-mind returns. We cover reasonable return costs for faulty, damaged or incorrect goods.

Refunds

When you validly cancel your whole order, we refund the goods and standard outbound delivery charge. Any additional premium delivery charge is excluded.

We refund your original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Your bank may take additional time to display the refund.

Exceptions

Change-of-mind cancellation rights do not apply to personalised or custom-made goods, perishable goods, or sealed goods unsuitable for return for health or hygiene reasons once unsealed.

Faulty, damaged or incorrect goods

Email us with your order number and details of the problem. Photographs may help us resolve it.

These exceptions and cancellation deadlines do not limit your statutory rights for faulty goods or goods that are not as described.